Many patients routed to your local 988 lifeline call centers need immediate care and access to services beyond those currently provided via 988 respondents and their systems. Your call centers and crisis counseling services need critical information on the population they serve and a seamless, secure connection to the local agencies and care teams that can help their callers.
The Cloud 988 Connection Workflow connects your community’s 988 call centers and crisis counseling services to key agencies and care teams in your community using our Data, Talk, Treat and Track workflow.
Data: Critical information empowers your 988 operators to better assist behavioral health patients who are frequently in crisis or routinely served in your area.
Talk: Telehealth sessions can be made to appropriate and available care team members.
Treat: Callers who are suicidal or in crisis are efficiently routed to ongoing care and services, as clinically indicated.
Track: Collaborative care teams collect longitudinal patient data to build and share comprehensive, inter-system records.
Cloud 988 provides secure, rapid communication between 988 call centers and community healthcare, public safety and social services agencies, thereby allowing appropriate handoffs and timely interventions.
Our workflows are scalable according to your current or changing organizational needs. For example, Cloud 988 Connection can be used alone or in tandem with additional workflows. Or additional workflows can be added later, if and when they’re needed. Learn more about them here:
Emergency crisis treatment at the scene, connecting first responders and patients to remote mental health teams who can de-escalate or refer to appropriate care, as clinically indicated.
Post-acute, step-down or ongoing behavioral health treatment, virtually connecting patients to mental health and collaborative care teams.
Our team is standing by to learn your local needs and share solutions that work.
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